Wild Wookey FAQ

Overview: Our top level caving instructors are the very best in the business and will work with you to overcome any challenging moments presented to you during your Wild Wookey adventure caving trip. Although no previous experience of caving is necessary, there are some limitations for participants. It is essential you check the FAQ below before booking for yourself, or buying the experience as a gift for somebody else.

It is essential you meet the minimum/maximum criteria below:

Disclaimer: If you do not meet the requirements listed above, you could be refused entry, and no refund will be issued. Please arrive dressed appropriately.

This is an instructor-led activity. It is important you listen to and follow directions given to you.

We reserve the right to withdraw anyone from the caving experience.

The age range is 14 plus. Anyone under 18 must be accompanied by their legal guardian/parent. There is no maximum age.

Eight in the morning and ten in the afternoon. We can arrange tailored sessions for larger groups. Talk to us.

We cannot accept participants with any of the following:

Pregnancy
Whiplash
Epilepsy
Heart conditions, e.g. Angina
Acute knee, shoulder, or ankle problems
Attacks of fainting, dizziness or blackouts
Recent surgery

If you have previous sporting injuries (dislocations/fractures) please consult your GP before booking.

For the 9.30am session – arrive at 9.15am
For the 1.45pm session – arrive at 1.30pm

A sensible base layer which allows you to move freely (e.g. leggings and long sleeve top). Jeans are not suitable. Make sure you wear clothes you don’t mind getting dusty or damp.

It is a good idea to bring a change of clothes (just in case of bad weather).

Wellies are standard caving footwear and we recommend you wear these, however well fitting walking boots are also fine. Don’t wear your best trainers!

The maximum group size is 8-10 individuals, so yes! There is a strong possibility there will be people in your group you haven’t met! Meeting other like-minded individuals is all part of the fun and is quite often a highlight of the experience.

Nope! We just ask that you consider covering them with a surgical dressing before arriving or remove them for the duration of the experience.

We have hairnets available (free of charge). Anyone with masses of hair (braided, dreadlocked etc.) which stops a helmet being properly fitted might not be able to participate.

We have on-site lockers available to keep your valuables safe. No money is required.

When booking or redeeming a voucher for Wild Wookey, you are booking and confirming this date with our instructors. Whilst we understand cancellations do occur, we have set the below guidance to assist you with your booking;

Date changes
We offer a one time date change on all bookings (assuming this does not exceed a voucher expiration date) – this must be done 14 days before your booking date. After this time, we would be unable to alter your booking.

Cancellations
In the event of a cancellation, we are unable to refund your Wild Wookey experience once the booking is confirmed.

No Shows / Late Arrivals
We will be unable to move your booking to another date or time if you are late.

I have a different question?
A member of our team will be more than happy to answer any other questions you may have about the experience. Pick up the phone and talk to a friendly member of our team today or, alternatively drop us an email, we’d love to hear from you!
Tel: 01749 672243

Email: info@wildwookey.co.uk