Wild Wookey – Accessibility

Is the experience suitable for anyone?

Wild Wookey believes everyone should have the chance for an adventure and we welcome individuals with accessibility needs, wherever possible.

Every effort will be made to accommodate individuals living with disabilities, impairments or health conditions. However, due to the nature of the course there are some circumstances in which individual needs reach beyond the capabilities of our instructors.

Participants will be climbing, abseiling, crawling and more and must have enough hand-eye/hand-leg co-ordination to be physically able to walk, crouch, reach, crawl and grip with their hands unaided. Being able to listen to and follow instructions is also vital.

Whilst all our staff hold first aid qualifications, they are cannot assess the capacity of participants who may require additional support to safely complete the activity. It remains your responsibility to make an assessment of the risks involved prior to participating.  For some participants who require additional support, the safety risks may still be too great despite the implementation of reasonable additional measures.

If Wild Wookey is not suitable for you then we would recommend a general Guided Tour of Wookey Hole Caves or, if this is not appropriate, another way in which to access the caves may be through the ‘Virtual Tour’ of Wookey Hole Caves situated within the Mill. More details of these alternative activities can be found on the Wookey Hole website.

If you are still unsure about whether you or someone else can take part please contact us. We will happily answer any questions and/or talk to you about the experience in more detail.

Please also see the FAQ page of our website for individual height, waist, weight and age requirements, as well as a list of medical conditions for which Wild Wookey is unsuitable.

Booking the experience

Wild Wookey is mindful of the best interests of all participants and kindly request that all disabilities, impairments and mental health conditions are disclosed at the time of booking.

If you are unsure whether the experience is suitable for you or someone else, please contact us as soon as possible. We love talking to our customers and are more than happy to advise over the phone where we can.

Please note: It is essential that you alert us to health conditions, disabilities or anything else about which you think we should know (e.g recent surgery). Sadly failure to disclose any relevant information that could impact your safety or the safety of others will result in exclusion or withdrawal from the experience without a refund.

All information shared will remain confidential and any information provided will only be passed confidentially to the instructor(s) and any first line response personnel in the unlikely event of an emergency.

How to contact us:
Chat with us over the phone: 01749 672243
Have a conversation with us via email: info@wildwookey.co.uk
Drop us a Facebook message: www.facebook.com/WildWookey

Or write to us:
Wild Wookey
Wookey Hole Caves
Wookey Hole

Please note: All adventure caving experiences for individuals with additional needs are accommodated for in the afternoon sessions (beginning at 1.45pm). Bookings are requested to be made as early as possible, simply to ensure we can make the necessary arrangements for you.